Cenote Diving Tours with The Cenote Guy – Terms & Conditions

It is very important that you read the terms and conditions very carefully before booking with us.

    star rating  We did our first cenote dives with The Cenote Guy and it was great.

    His business model that doesn't use a physical shop is awesome. It allows for... read more

    Brady H
    2/21/2021

    star rating  BOTTOM LINE UP FRONT: If you want to dive the cenotes, The Cenote Guy (Iden) gave my family an extremely custom, mind blowing dive experience that truly made our entire... read more

    Kody_Banks
    2/24/2021

    star rating  I have the most amazing experience with the cenote guy! Aydin was focused on safety from the very start! He takes your safety and your comfort very seriously. We dove... read more

    Kameron S
    2/16/2021

    star rating  Aydeen, is an amazing guide, the experience that was live with him in the cenotes was gorgeous, certainly one of the best moments in my life, this guy blind my... read more

    Negritou8
    2/28/2021

    star rating  This was a break through experience!!! This guy is the best!!

    Super technical and professional instructor! He knows also the best places! If you’re an experienced diver, ask... read more

    YairGallardo
    2/27/2021

    star rating  I dived in many places with many dive instructors, Martin, who is one of the guides working with the Cenote Guy, was amazing.

    Great gear (best I had... read more

    feder777
    3/01/2021
  • 100% will be charged to your credit card when you book your expedition.
  • Payments done with Visa or MasterCard will be charged in MXN Mexican Pesos, any conversion to another currency will be held under the current exchange rate of your bank.
  • The statement will show the charge under the name of TheCenoteGuy.

Restrictions

  • Minimun age for cavern diving is 15 years old.
  • Pregnant women are not allowed to participate in our dives.
  • Cameras are subjected to extra fees depending the dive sites, The Cenote Guy declines responsibility on any other personal items brought the day of the dive.
  • Personal belonging will be kept locked in the vehicule while diving.

Changes and modifications

  • All modifications should be made at least 24 hours before the dives. In order to change your reservation please just send us a message for the new info to divewithus@thecenoteguy.com or Whastsapp/Messenger and we will contact you.
  • Otherwise you can reach us in the following numbers:


International: +52 987 876 3889

Cancellations

  • In case of cancelation and in order to get your money back we need you to let us know about at least 72 hours before the expedition, 6% will be charged.

NO SHOWS

  • NO SHOW IS NOT REFUNDABLE.
  • We will take contact with you the day before the dive to ensure your presence on the diving day.

Requirements

  • The Cenote Guy provides interactive and secure dives, requiring physical participation of the divers, whom must be in good health and able to understand and follow our guides instructions.
  • If you have recently had surgery or an ailment that can physically limit your abilities, please mention it to our reservations staff before booking. A medical statement form should be signed for all divers before proceeding to the dives.

Special assistance

  • The Cenote Guy makes everything possible for our visitors with special needs. However, you should contact us before doing your reservation to explain what kind of assistance is required and make sure that we will be able to provide it.

www.thecenoteguy.com


+52 987 876 3889

Playa del Carmen, Quintana Roo 77710 Mexico

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